Terms of sale

1. Business customers only

We sell only to businesses acting in the course of their trade, business or profession. By ordering you confirm that you are buying on behalf of a business and not as a consumer. Consumer rights, including the statutory right of withdrawal, therefore do not apply.

2. How a contract is made

• Product pages and prices in the shop are an invitation to order, not a binding offer.
• When you place an order you make an offer to buy. We send an order confirmation by email; the contract is made when we confirm or ship your order, whichever comes first.
• We may decline an order, for example if a product is unavailable or a price was shown in error. If you have already paid, we refund you in full.
• The contract language is English. We store the contract text, and you can see your orders in your account.

3. Prices and VAT

• All prices exclude VAT. Delivery costs are shown at checkout before you order.
• Deliveries in Cyprus: Cyprus VAT is added at the applicable rate.
• Deliveries to a business in Poland or Romania with a valid EU VAT number: the reverse-charge mechanism applies and no Cyprus VAT is charged.
• Deliveries to the United Kingdom: goods ship from Cyprus as an export without VAT, on DAP terms (Incoterms 2020). You are the importer of record and pay UK import VAT, duty and any customs charges, unless we agree otherwise in writing.
• You are responsible for giving us a correct VAT number and company details.

4. Payment

• You can pay by card through Stripe at checkout, or, where offered, by bank transfer against an invoice.
• Invoices are due within 14 days of the invoice date. We ship invoice orders once they are confirmed.
• If payment is late, we may charge statutory interest and recovery costs under Directive 2011/7/EU and suspend deliveries and app access until payment is received.
• Goods remain our property until they are paid in full.

5. Delivery and risk

• We deliver with tracked shipping to business addresses in Cyprus, Poland, Romania and the United Kingdom only. Delivery times shown are estimates.
• Risk passes to you when the goods are delivered to the address you gave.
• Please check deliveries on arrival and tell us about visible damage or missing items within 5 working days.

6. Warranty

• Hardware comes with a 1-year warranty from delivery against defects in materials and workmanship.
• If a product is dead on arrival, we ship a replacement the same working day, without asking you to return the faulty item first.
• Within the warranty period we repair or replace faulty products, or refund them if repair or replacement is not possible.
• The warranty does not cover damage from misuse, accidents, unauthorised modification, use outside the stated operating conditions or normal wear, including batteries.

7. eslana app subscription

• The eslana app requires a paid subscription. Each plan starts with a 14-day free trial; no card is required to start the trial.
• Subscriptions renew automatically at the end of each monthly or yearly billing period until cancelled.
• Company owners and admins can change or cancel the plan at any time from the customer dashboard. Cancellation takes effect at the end of the current billing period, and fees already paid are not refunded.
• We may change plan prices for the next billing period with at least 30 days’ notice by email.
• We aim for high availability but do not guarantee uninterrupted service. We may carry out maintenance, preferably outside store opening hours.
• You remain responsible for the product and price data you upload and for checking the prices shown on your shelves.

8. Liability

• We are liable without limitation for death or personal injury caused by our negligence, for fraud and wherever liability cannot be limited by law.
• Otherwise, our total liability under each order or subscription is limited to the amount you paid for it in the 12 months before the claim.
• We are not liable for loss of profit, revenue or data, or for indirect or consequential loss, including losses caused by an incorrect price shown on a label.

9. Governing law and disputes

These terms are governed by the laws of the Republic of Cyprus. The courts of Cyprus have exclusive jurisdiction, except that we may also bring a claim in the courts where you are established. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

10. Contact

Aquila Dynamics Limited, Imatech House, Floor 2, Office 201, Archiepiskopou Makariou III 79, 7102 Aradippou, Larnaca, Cyprus. Phone +357 24 823674. Email [email protected].